Privacy Policy & Terms & Conditions
Effective Date: May 5, 2026
01 Privacy Policy
Pack Performance Physical Therapy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website at packperformancept.com or interact with our practice.
By using our website, you agree to the terms of this Privacy Policy.
02 Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, date of birth, address, phone number, and email address.
- Health and Medical Information: Information you provide when scheduling appointments or communicating with our office related to your care.
- Payment Information: Billing details necessary to process payments for services rendered.
- Website Usage Information: IP address, browser type, pages visited, and time spent on our site, collected through cookies and similar tracking technologies.
- Communications: Messages, inquiries, and correspondence submitted through our website or via phone, email, or text message.
03 How Information Is Used
We use the information we collect to:
- Schedule and manage appointments
- Communicate with you regarding your care, billing, and administrative matters
- Process payments and maintain financial records
- Improve our website and service delivery
- Comply with applicable legal and regulatory obligations
- Respond to inquiries and provide requested information
We do not use your personal information for marketing or promotional purposes without your explicit consent.
04 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
- Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.
Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across third-party websites or serve targeted advertising.
05 SMS Program Description
SMS Program Description
Pack Performance Physical Therapy uses SMS text messaging exclusively for care coordination purposes. This includes appointment reminders, scheduling updates, and administrative and billing communications. We do not send marketing or promotional text messages.
Opt-In
You may opt in to receive text messages from Pack Performance Physical Therapy by checking the consent checkbox on our website contact or scheduling form. Consent to receive text messages is not a condition of receiving care or services.
Opt-Out
Reply STOP to opt out. Reply HELP for help.
Message Frequency
Message frequency may vary.
Carrier Disclaimer
Message and data rates may apply. Pack Performance Physical Therapy is not responsible for any charges applied by your mobile carrier.
Age Restriction
SMS communications are intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
06 Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We do not share your mobile information or SMS consent data with third parties for marketing purposes.
We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist with practice management, billing, or technology services, under confidentiality agreements that restrict their use of your data.
- Legal Compliance: When required by law, court order, or governmental authority.
- Protection of Rights: When necessary to protect the rights, safety, or property of Pack Performance Physical Therapy, our patients, or the public.
All information is handled in accordance with applicable healthcare privacy laws and regulations.
07 Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to applicable legal obligations
- Opt out of SMS communications at any time by replying STOP
- Contact us with questions or concerns about how your information is handled
To exercise any of these rights, please contact us using the information provided in the Contact Information section below.
08 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
09 Terms & Conditions of Use
These Terms & Conditions govern your use of the website located at packperformancept.com. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please discontinue use of this website.
10 Use Restrictions
You agree not to:
- Use this website for any unlawful purpose
- Attempt to gain unauthorized access to any part of this website or its related systems
- Reproduce, duplicate, copy, or exploit any portion of this website without express written permission
- Transmit any harmful, offensive, or disruptive content through this website
- Interfere with the proper functioning of this website
11 Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and page layouts, is the property of Pack Performance Physical Therapy and is protected by applicable copyright and intellectual property laws. Unauthorized use is strictly prohibited.
12 Third-Party Links
This website may contain links to third-party websites. These links are provided for your convenience only. Pack Performance Physical Therapy does not endorse, control, or assume responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any external websites you visit.
13 Termination
We reserve the right to terminate or restrict your access to this website at any time, without notice, for conduct that we believe violates these Terms & Conditions or is otherwise harmful to our practice, other users, or third parties.
14 Governing Law
These Terms & Conditions and Privacy Policy are governed by the laws of the State of Connecticut, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in the State of Connecticut.
15 Changes to Terms
We reserve the right to update this Privacy Policy and Terms & Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of this website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
